The Prosegur company is gaining strength in Colombia and is consolidating in the corporate sector with the monitoring software Kronos Net.
SALES BY SECURITY
Prosegur Seguridad has had an evident growth in the corporate segment in Colombia during the last two years, increasing its participation in the health, financial, retail and energy sectors.
"The Trust and Transparency that Prosegur provides its customers is a key element for its success and we have achieved this by allowing our users to audit the work of the Monitoring Center online," says Roberto Osorio, Head of Technological Media at Prosegur Seguridad.
Each sector has very specific needs and that is where Prosegur manages to integrate both men and technologies with a personalized approach, clearly interpreting the need of the client and creating a particular experience for each one of them. In this sense, Prosegur relies on the flexibility of Kronos NET monitoring software, a tool that has allowed it to integrate with various technologies, from alarm monitoring to the creation of virtual surveillance services with video tools.
For Prosegur, having a single monitoring center with national coverage and extending to the monitoring centers of its corporate clients is the key to its success, not only for the effective control of information but also for the transparency it gives its service to customers, and that Kronos monitoring software allows you to have monitoring terminals anywhere and in a safe way, without impacting the cost of the solution.
On the other hand, Gustavo Rojas, R & D Manager of Prosegur, highlights the innovation capacity that the application has given to Prosegur year after year and remembers with pleasure the bet that he made for it more than five years ago when he had to choose among many market options. Prosegur was then a pioneer company with the Kronos NET system in Latin America.
"Solutec has been our software and hardware provider for several years, we bet on Kronos at key moments in the development of our business and it was a wise bet, its support and technical support have been key in the development of our monitoring activities", comments Engineer Gustavo Rojas.
Kronos Net is made to cover all aspects of a monitoring center, this is how Prosegur makes use of the technical services control component to guarantee the contingency, maintenance and installations attention in an organized manner and in agreement with its other departments.
"As suppliers of a solution such as the Kronos monitoring software, we always want the customers to obtain the greatest benefit and that is why we are pleased to be able to support the work of Prosegur every day. Their success is definitely the synergy they have achieved in the different elements of their service, "says Fernando Cuartas, commercial director of the Solutec group.
The security sector is increasingly competitive, it is no longer an isolated sector where few participated. Thus, with the correct application of tools and technologies, the differentiation that end users expect to obtain in services is marked. Prosegur has shown its differential in the corporate sector with notable results.
"The requirement of clients like Prosegur with its high levels of service, the guarantee of operation in its different scenarios and the immediate response that they demand, have been for the Solutec Group the constant requirement that allows us to provide support in the great challenges that we face. have imposed, "says Juan Carlos Gómez, CEO of Solutec Group.